SHIPPING
My Order has been Returned to Origin (RTO). What does that mean?
There are a few reasons why a shipment may be returned to us (RTO). These include:
- Failed Delivery Attempts: If the delivery could not be completed after multiple attempts, either due to an incorrect address or no one being present at the delivery location.
- Incorrect or Incomplete Address: If the address provided is incomplete or contains an incorrect pin code, our delivery team won’t be able to locate the destination.
- Refused Delivery: If you or someone at the delivery address refuses to accept the package when it arrives.
In such cases, our customer support team will reach out to you via your registered phone number to resolve the issue. If we are unable to get in touch with you, or if the number is unreachable, the package will be returned to the sender.
Please ensure your contact details and delivery address are correct to avoid delays!
What is the status of my order?
Once you have placed your order, we will send you a order confirmation via WhatsApp and Email .
Once your order is shipped we will send you another WhatsApp and Email along with the link to track your order Or to track your order please Click Here
How Long Will My Order Take to Arrive?
The order usually takes 2-5 working days to reach all the metros and tier-I cities, however, for some pin codes it might take a little more time. In case of delay please get in touch
Email ID: support@faryra.com
Contact Number: +91 9632150700
Do You Ship Outside India?
We currently do not ship outside India.
CANCELLATION, RETURN / EXCHANGE & REFUND
How do I Cancel My Order?
If you wish to cancel your order, you can connect
Email ID: support@faryra.com
Contact Number: +91 9632150700
How To Place an Return / Exchange Request?
- Visit Return / Exchange option under support section on the website or click here to raise a return/exchange request for your order.
- Submit the required details as prompted.
- Follow the instructions and select the item(s) you would want to Return/Exchange.
What Happens To Orders Where Products Are Received In Damaged Condition?
We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on
Email ID: support@faryra.com
Contact Number: +91 9632150700
Incase you fail to intimate us about the same with in defined timeline, return might not be processed.
What Should I Do If I Receive a Different Item From The One That I Have Ordered?
We try our best to deliver the right products within time, however, in a few rare cases if you receive a different/wrong product, we request you to email us a photograph of the different/wrong product on
Email ID: support@faryra.com
Contact Number: +91 9632150700
Within How Many Days Of Purchase Can I Return My Order?
Return request needs to be raised within 5 days of the delivery date.
When Will I Get My Refund?
It usually takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is done, after which it undergoes a quality check. Once it passes the QC, the refund for return or the exchange request will be initiated within 2 business days.
SIZING HELP
How Do I Determine The Correct Size For Me?
While placing your order you will find an option for SIZE CHART on the product details page which will give you the detailed information on size and fit, click on that and you will get to know what's your perfect size. You can write us at support@faryra.com just in case you need any information or help.
