RETURN / EXCHANGE POLICY

1. Returns and Exchanges

Timeframe: Returns or exchanges are accepted within 5 days from the date of delivery.

  •          Any damaged or incorrect items must be reported within 24 hours of delivery.

     Reverse Shipment Fee: A fee of up to ₹100 per item may be deducted as per our Fair Usage Policy.

Return Pickup Attempts:

  • Return pickups will be attempted within 24–48 working hours from the date of the request.
  • A maximum of three pickup attempts will be made.

Service Availability: Reverse pickup is subject to service availability in your area.

NOTE:

 Please Do Not Accept TAMPERED Packet. 

  • We request you to not accept the package if you feel it was tampered at the time of delivery. Also, under no circumstances share the OTP number with the delivery agent before receiving the package to your satisfaction.

 

2. Refund Process

  •     After pick-up, it usually takes 7 working days for the product to reach us back. 
  •     Once your return package is received, we will notify you. We will also notify you of the approval or rejection of your refund after the product has been inspected by our QC team.

For COD Orders 

  • In case of COD a payment receiving link will be provided.
  •          Payment gateway process takes 5-7 working days excluding Saturday/Sunday and Bank holidays.

For Prepaid Orders 

  • Refunds will be credited to your original payment method within 1–2 working days after the QC pass.

Note:

  • Reward points, store credits & shipping (COD) charges (If any) are non-refundable.

 

3. Conditions for Returns And Exchange.

  • We attach a non-breakable security tag on each of our garments. Please do not cut this tag until you have decided to keep the product. Once cut, no exchange or return can be done for that product under any circumstances. 
  • Products that are visibly used, worn, or returned in poor condition will not qualify for a refund.
  • Once a product is exchanged and is delivered, any further actions such as exchange or refund would be applicable only upon payment of two way shipping charges of Rs 300/- in advance.
  • We recommend you to make an unboxing video for all purchases for ease in return, exchange and claims.
  • We may at any time alter or restrict selected items from return and exchange depending on the offers being run without prior information.

4. Terms and Conditions

  • The customer is responsible for providing accurate bank account details for refunds. FARYRA is not liable for errors in the provided details.

NOTE: If you’ve received a delivery confirmation but haven’t received the package, report it within 24 hours.

 

 

SELF-SHIPPING OF ORDERS FOR RETURNS/EXCHANGE:

·      In case your pincode is non-serviceable for a reverse pick up, you will have to courier the product(s) to the following address at your own cost.

 

For further assistance, feel free to contact us - we’re happy to help! 

               Email ID: support@faryra.com

               WhatsApp Number: +91 9632150700

 

 

 

We’re here to make your shopping experience smooth and worry-free! 😊